If your BlackBerry hasn't buzzed with your latest e-mail missives in a while, there's a reason for that: The popular messaging service was hit Monday with a service outage that cuts across "The Americas" (which includes the U.S. and Canada) and across all carriers.
Based on early Web reports, the outage may have begun in the afternoon; but, little as of 6 p.m. Eastern little information was available; Research in Motion was unavailable for comment. This outage follows on another outage the service endured over the weekend.
What is known is that some RIM corporate customers received a network message term the outage a "critical severity outage," and note that part of the "network infrastructure is experiencing a service interruption." The service interruption may prevent BlackBerry subscribers from sending or receiving messages, registering their device, roaming in another in another location, or using Internet services--including Web browsing and e-mail. The BlackBerry Connect service and BlackBerry Enterprise Servers may also be unable to connect to RIM's BlackBerry Infrastructure as well.
According to that same RIM network message, the cause of this outage was still "to be determined," the downtime duration was "ongoing," and the percent of subscribers affected was estimated at 50 percent.
This past weekend's outage--due to a software upgrade--began on Saturday, according to posts on BlackBerry Forums. It is unclear whether the current outage has anything to do with the previous outage. These outages are just the latest to hit RIM; last April, the BlackBerry service was interrupted by a multi-hour outage. RIM's slow response irked BlackBerry customers; and some observers wondered aloud whether RIM was able to effectively maintain its growing customer base.
We've asked around to some BlackBerry users across the country, and have found some BlackBerry users who are getting no service, and some who appear to be just fine.
What about you? If you use BlackBerry, how is your carrier's service in your given region? Post your service updates below
Based on early Web reports, the outage may have begun in the afternoon; but, little as of 6 p.m. Eastern little information was available; Research in Motion was unavailable for comment. This outage follows on another outage the service endured over the weekend.
What is known is that some RIM corporate customers received a network message term the outage a "critical severity outage," and note that part of the "network infrastructure is experiencing a service interruption." The service interruption may prevent BlackBerry subscribers from sending or receiving messages, registering their device, roaming in another in another location, or using Internet services--including Web browsing and e-mail. The BlackBerry Connect service and BlackBerry Enterprise Servers may also be unable to connect to RIM's BlackBerry Infrastructure as well.
According to that same RIM network message, the cause of this outage was still "to be determined," the downtime duration was "ongoing," and the percent of subscribers affected was estimated at 50 percent.
This past weekend's outage--due to a software upgrade--began on Saturday, according to posts on BlackBerry Forums. It is unclear whether the current outage has anything to do with the previous outage. These outages are just the latest to hit RIM; last April, the BlackBerry service was interrupted by a multi-hour outage. RIM's slow response irked BlackBerry customers; and some observers wondered aloud whether RIM was able to effectively maintain its growing customer base.
We've asked around to some BlackBerry users across the country, and have found some BlackBerry users who are getting no service, and some who appear to be just fine.
What about you? If you use BlackBerry, how is your carrier's service in your given region? Post your service updates below